After publishing my books on Kobo's Writing Life a month ago I thought I would give a quick report on the experience thus far. In one word...disappointed. No, it's not even the zero sales, but the customer service has been zero as well.
Although I do get a "response," all it contains is a message that they received my e-mail, gave it an incident number, and will get back to me. It's going on four days for my latest question and still no response. I gave up on the one I asked a month ago.
What authors need to be aware of is the Catch-22 price-matching problem. It's not a problem when you lower your price, but if you decide to raise it, good luck! If you're an author, you already know that Amazon price matches, so if you choose to raise your price and there is a copy of your book anywhere in the world at a lower price, they will not raise it. Apparently Kobo does the same thing. So how does one get both of them to raise the price when neither will until the other changes it? I'm starting to think the only way is for me to de-list it on Kobo. I'm not going to unpublish on Amazon because I actually get sales there.
Book synopsis changes I submitted to Kobo days ago still have not been reflected, so I'm wondering if I'm doing something "wrong." And now my dashboard shows I have zero titles for sale, yet both my books are in their stores. I put their ISBN number on Goodreads so that those reviews would follow, but zilch has happened there. And what's the deal with such high rankings? How could Fractured Facade be #422 in Family Sagas, and The Valentine's Day Curse be #388 in Drama when I haven't sold a single copy with them?
If I don't hear back from them by Monday, I'm de-listing both books (wonder how long that's going to take!) and be done with them. People complain about Amazon all the time, but in my experience, they've got their act together. And based on what I'm seeing from Kobo, Amazon has nothing to worry about Kobo being competition.